Founder Linda Alliston had previously worked with some large tour operators, working her way round all departments and finally specialising and managing customer services departments. Linda identified a need, in light of increasing consumer activism and media interest, for specialised professional help. The best way to deliver this to the notoriously cyclical travel industry was to create a consultancy where travel companies could access experience when needed instead of having under utilised in-house staff.

Fast forward from 1988 and Linda now heads up a core team of 12 and has additional people she can rely on in the peak seasons that the travel industry enjoys! The team have in excess of 85 years travel and customer services experience between them. The company is affiliated to the Coach Tourism Council and is an Appointed Businesss Partner to the Association of Independent Tour Operators, an organisation that recognises and promotes quality holidays. The business is also an Affiliate member of the Association of British Travel Organisors to France and has also worked with the PSA (Passenger Shipping Association).
Many of the current client companies are owner managed and the senior management are aware they cannot devote the time they should to the sensitive task of customer services. That's where the Travel Advice Centre comes in. The staff at Travel Advice Centre can work closely with your company, you do not lose control, but the staff can take the time to establish the facts, meet the deadlines and ensure that your clients know what is going on.