Customer Service and Training Consultants The customer services role is a tough one, many people do not last in the job and turnover can be high. We have been here for 20 years and were not going away. We have decades of experience and there is always someone on the end of a phone available to speak to the holidaymaker or the company about any issues. We offer a reliable and consistent customer service option. Many of the companies that the Travel Advice Centre work with are owner managed and the senior management are aware they cannot devote the time they should to the sensitive task of customer services. The staff at the Travel Advice Centre can work closely with the company, the travel company does not lose control, but we take the time to establish the facts, meet the deadlines and ensure that the complainant knows what is going on. The company has excellent software which ensures that the customers views are fed back to the company promptly and regularly. The important information needed from customers is not lost.