Training provided by travel people with hands on career experience

We offer customer services training courses tailored to the needs of your business. We work with all sizes of organisation from large tour operators through to small specialist companies and also provide training through travel trade organisations such as
The Association of Independent Tour Operators (AITO) 

We run training programmes in the UK and abroad throughout the year – and offer on site training at your workplace or resort.


Course Content

We work with clients to tailor courses that suit the individual needs of their teams. Topics covered in past courses include:

  • Dealing with customer complaints
  • Customer service skills
  • Handling health and safety issues
  • Package travel regulations
  • Holiday representative training
  • Face to face complaint handling
  • Reporting

Representatives’ Training

  • Alpine Elements
  • Balkan Holidays
  • Solmar Villas
  • Serenity Holidays
  • Sports Tours International
  • Vintage Travel
  • Just Sardinia
  • Sunspot
  • Villa Parade

Customer Services

  • Audley Travel
  • Jetline Travel
  • Off-Limits
  • Serenity Holidays
  • Stag & Hen Company
  • Travelsoon
  • Low Cost Holidays
  • Villa Parade

Insurance Industry

Vantage Insurance – Claims Handling Seminar


We also deliver training programmes for travel trade organisations such as
The Association of Independent Tour Operators (AITO),   Association of British Travel Organisers to France (ABTOF) and the Coach Tourism Council

The companies we work with have reported improved team performance and customer service standards after attending our training programmes.

Book a training course

To find out more about training courses for your team – or for more information phone Irena or Linda on 020 7962 9934 or fill in our contact form


The Travel Advice Centre, Customer Services

Customer Services