What is The Travel Advice Centre?

The Travel Advice Centre manages customer service issues and complaints on behalf of travel companies. Our experienced team handle customer correspondence and calls for tour operators, travel agencies, coach operators, cruise lines and airlines. We don’t just answer letters and calls – we are here to give our clients advice.

I am a member of the public and I have a complaint - can you help?

No. The Travel Advice Centre works directly with travel companies not consumers. Direct Gov and the ABTA website provide information for consumers on holiday complaints.

How can The Travel Advice Centre make life easier for my business?

Complaints must be handled within a certain timeframe and if you are busy with other aspects of the job the deadlines are easily missed. Getting the information you need from resort and suppliers can be time-consuming and frustrating. We will acknowledge your customer’s letter, investigate the claim, obtain all relevant reports and send a detailed professional reply. We reply to any subsequent correspondence on the case and we’ll even take the telephone calls for you.

Will you manage all our customer service issues?
What if I only need you for a short time?

We provide a number of flexible options to help you manage your customer service issues. You can contract with us year round or you can use our services just when your business experiences high demand. We will also take on one-off cases including those already in progress. Contact us to discuss options that would work best for your company.

What if I only receive a few complaints a year?

Our rates are tailored to your company’s need and take into consideration the number and type of claims that you estimate sending us over a year. Contact us for more information on rates for your company.

Will you handle the really serious stuff?

In the event your customer decides to take their claim further, our experienced team will make sure you have every possible piece of evidence to support your position. For mediation and arbitrations, cases will be stated either by telephone or in writing as required by the relevant scheme and we have an excellent record when it comes to winning. We are also experienced in the handling of personal injury claims and work with liability insurers on your behalf.

Can you help with the changes from 1 July 2018 to the Package Travel Regulations?

Yes, we are of course up to speed on the Package Travel Regulations and the changes coming into place.
Access some more information via this link.


For any other questions about The Travel Advice Centre please contact the team